Privacy Policy | Monkey Kingdom

Effective Date: [07/11/2024]

At Monkey Kingdom Essex Ltd ("we," "our," or "us"), we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our soft play centre and café, use our website, or engage with our services in any way. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services:

Personal Information You Provide:

Contact Details: When you register for our services, book an event, or make a purchase, we may collect your name, phone number, email address, and billing information.
Booking Information: When you book a session, party, or event, we collect details such as the date and time of the booking, the number of children/adults attending, and any special requirements (e.g., food preferences or allergies).
Customer Feedback: We may collect feedback from you through surveys or reviews to improve our services.

Information We Automatically Collect:

Website Usage Information: We may automatically collect information when you visit our website, such as your IP address, browser type, and browsing behaviour (e.g., pages viewed, time spent on the site). This helps us improve user experience and website performance.

Payment Information:

We may collect payment details, such as credit/debit card information, when you make a purchase. This information is securely processed by our third-party payment providers and is not stored by us.

2. How We Use Your Information

We use your personal information for the following purposes:

To Provide Services: To process bookings, manage events, and deliver the services you request at our soft play centre and café.
To Communicate with You: To send booking confirmations, reminders, and other service-related communications, including promotional offers or updates (with your consent).
To Improve Our Services: To assess and enhance the quality of our services based on feedback and usage data.
To Process Payments: To securely process payments for bookings, events, and purchases made at our centre or café.
To Meet Legal and Regulatory Obligations: To comply with any legal obligations, including health and safety requirements or tax regulations.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share personal data with trusted third-party vendors who assist us in operating our business, such as payment processors, email marketing services, and customer service platforms. These third parties are only permitted to use your data for the purpose of providing services to us.
Legal Compliance: We may disclose your personal information if required to do so by law or in response to a valid legal request by authorities (e.g., in response to a subpoena, court order, or legal process).
Business Transfers: In the event of a business merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction, but we will ensure that your privacy rights are respected.

4. How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. This includes using encryption, secure servers, and other security protocols. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

As a data subject, you have the following rights regarding your personal information:

Access: You can request access to the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal data, subject to any legal or contractual obligations we may have to retain it.
Withdrawal of Consent: If you have consented to certain processing activities (e.g., marketing communications), you can withdraw your consent at any time.
Opt-Out of Marketing Communications: You can opt out of receiving promotional emails or newsletters by following the unsubscribe instructions included in the communication or contacting us directly.

To exercise any of these rights, please contact us at the contact details below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site. You can control cookie settings through your browser preferences or by using our cookie management tool.

For more information on how we use cookies, please see our [Cookie Policy] (if applicable).

7. Children's Privacy

Monkey Kingdom Essex Ltd is a family-friendly business, and we provide services primarily for children. However, we do not knowingly collect personal information from children under the age of 13. If we become aware that we have unintentionally collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, or if you would like to exercise your rights regarding your personal data, please contact us at:

Monkey Kingdom Essex Ltd
Unit G3, Sterling House, Langston Road, Loughton, IG10 3TS
Email: info@monkeykingdom.uk

Thank you for choosing Monkey Kingdom Essex Ltd. We value your privacy and are dedicated to ensuring a safe and enjoyable experience at our soft play centre and café!